Add a Quick Links Section for Common Student Tasks

Introduction

A quick links section helps students find the most common support tasks faster. In the Fusion Zendesk Theme, you can use it on the help center homepage or in the header area to highlight high-use topics like password resets, class registration, billing help, financial aid, and contact options.

Why quick links are important

Quick links reduce the number of clicks it takes to reach important answers and services. They also improve the student experience by making key support options easier to scan on desktop and mobile, which can lower unnecessary support requests during busy academic periods.

Materials needed

Before you begin, gather the following items:

• Access to the Fusion Zendesk Theme settings
• A list of the student tasks you want to feature
• Links to the most relevant articles, forms, or department pages
• Approved labels that match your institution’s branding and tone

Step-by-step instructions

Step 1: Choose the location

Decide whether the quick links section should appear on the help center homepage, in the header area, or in both places. Choose the location that is easiest for students to see and use on desktop and mobile.

Step 2: Select the links

Keep the list short and focused on the most common student support tasks. Good examples include password resets, class registration, billing help, financial aid, and contact options. Link each item directly to the most relevant article, form, or department page.

Step 3: Use student-friendly labels

Write labels in plain language so students can understand them quickly. Use clear terms such as Reset my password, Register for classes, Pay my bill, Get financial aid help, and Contact support.

Step 4: Add the section in the Fusion Zendesk Theme

Open the theme customization area and add a quick links block or content section in the chosen location. Insert each link, confirm the labels, and check that the section matches your institution’s visual style.

Step 5: Check mobile and desktop layout

Preview the section on different screen sizes to make sure it is easy to scan and tap. Confirm that spacing, alignment, and button or link styles remain consistent across devices.

Step 6: Review and update regularly

Review the quick links at the start of each academic term and after major process changes. Remove outdated links, replace broken destinations, and adjust labels when student needs change.

Tips and best practices

• Limit the section to the most important tasks so it stays easy to scan.
• Place the links where students can find them without scrolling too far.
• Use consistent colors, spacing, and typography to match your institution’s branding.
• Prioritize accessibility by using clear text, strong contrast, and touch-friendly spacing.
• Link directly to the best destination instead of sending students through extra steps.

Next steps

After publishing your quick links section, monitor student usage and support trends to see whether common questions are being resolved faster. If needed, refine the list to better match the most frequent student support needs.

Additional information

For the best results, keep the quick links section aligned with your institution’s support structure and update it as services, deadlines, and term-specific priorities change. If you need help planning the content structure for your Fusion Zendesk Theme, use your internal web or support team standards as the source of truth.